Integrating CA-USA collection agency with AthenaHealth’s platform can streamline the process of managing unpaid medical bills, making it more easy, efficient and effective. With CA-USA’s participation in the AthenaHealth Marketplace, practices can expect seamless, bi-directional integration. Within your Athenanet/Athenaone, you are in complete control of which accounts go for collections. This also allows for automatic posting of copays and patient balances directly into AthenaNet, reducing the workload on staff. This integration also provides multiple payment options for patients, including self-service payment plans. .
Payments are updated daily, and all information is kept secure. Additionally, this service promises higher recovery rates than traditional collection methods, with just a 15-minute setup process. Working with our collection process has been made super easy for Athenahealth users. Take a minute to read our reviews left by doctors posted at the end of this page, taken directly from Athena-marketplace.
Serving 150+ Athena practices nationwide
CA-USA offers the lowest collection fees available to athenahealth practices, the highest recovery rate, no minimum balance, no minimum number of accounts and no set up fees.
Athena Special Fee – $9.75 per account (Pay as used).
Click here to Sign-up or fill the following form below for a free consultation.
Step 2 Fixed Fee – Connect Service
- Fixed flat fee, client keeps 100% of what is paid.
- Up to (5) CA-USA collection demands directing customer/guarantor to pay the client directly.
- Accounts that remain unpaid can be moved over to more intense collections.
Step 3 Contingency Collections Service
- Contingency fee only on money collected whether paid to CA-USA or client.
- CA-USA mails the guarantor/customer a letter stating CA-USA has legally taken over the account and all communications and payments must be made directly to CA-USA.
- CA-USA pays the client their portion monthly of what was collected the previous month.
- If the guarantor/customer pays the client directly, the client owes CA-USA their portion.
- CA-USA emails the clients monthly that their Statement is ready to view on the Online Client Portal, which itemizes all payments the previous month and if the payment was made to CA-USA or the client.
How CA-USA-Athena Integration works
- Automated Transfer of Delinquent Accounts: AthenaHealth’s system allows for the automatic transfer of unpaid medical bills to a collection agency. This integration means you won’t have to re-enter patient information into the collection agency’s portal, simplifying the process significantly. The transfer of accounts can be automated according to your preferences, ensuring that you maintain control over which accounts are sent for collections.
- Improved Recovery Rates: By using a collection agency that integrates with AthenaHealth, medical practices can experience higher recovery rates. This is attributed to more efficient collection processes and the use of diplomatic collection approaches, which aim to preserve the doctor-patient relationship while effectively recovering debts.
- Streamlined Setup Process: The setup for this integration typically takes about 15 minutes. It involves granting consent for the transfer of accounts from AthenaHealth to the collection agency and establishing your preferred rules for account transfers.
- Real-Time Updates and Reporting: Payments and account statuses are updated daily. This ensures that you have the latest information on the collection process, and all transactions are securely posted back to your AthenaHealth account.
- Cost-Effectiveness and Flexibility: CA-USA’s offer responsive and cost-effective collection services with improved collection rates and low complaint rates from patients. Their integration with AthenaHealth allows for easy transfer of past due accounts and offers a range of services including collection letters and calls, with contingency fees for collection calls.
- Customization and Control: You can customize the setup to suit your practice’s needs, including deciding when to use collection letters versus more intensive collection calls. The process is designed to fit seamlessly with your existing workflows in AthenaHealth.
- Compliance and Security: Our collection service is compliant with relevant regulations like FDCPA, TCPA, GLBA, and HIPAA, ensuring the privacy and security of patient data.
- Support for Multiple Languages: Services are available in both English and Spanish, catering to a diverse patient base.
For further details on specific collection agencies that integrate with AthenaHealth and their offerings, you may want to visit their respective websites or contact them directly for more personalized information.
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CA-USA Reviews:
160 Practices are currently using this product across the following Specialties
- Family Practice
- Multi Specialty
- Obstetrics/Gynecology
Posted on 6 November 2021
We are very happy with Kimun, customer service is fantastic, and Todd is easily available. We could not be happier with collections, it integrates with Athena, and portal is easy to use.