Integrating Kinum collection agency with AthenaHealth’s platform can streamline the process of managing unpaid medical bills, making it more easy, efficient and effective. With Kinum’s participation in the AthenaHealth Marketplace, practices can expect seamless, bi-directional integration. Within your Athenanet/Athenaone, you are in complete control of which accounts go for collections. This also allows for automatic posting of copays and patient balances directly into AthenaNet, reducing the workload on staff. This integration also provides multiple payment options for patients, including self-service payment plans. .
Payments are updated daily, and all information is kept secure. Additionally, this service promises higher recovery rates than traditional collection methods, with just a 15-minute setup process. Working with our collection process has been made super easy for Athenahealth users. Take a minute to read our reviews left by doctors posted at the end of this page, taken directly from Athena-marketplace.
Serving 150+ Athena practices nationwide
Kinum offers the lowest collection fees available to athenahealth practices, the highest recovery rate, no minimum balance, no minimum number of accounts and no set up fees.
Athena Special Fee – $9.75 per account (Pay as used).
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Step 2 Fixed Fee – Connect Service
- Fixed flat fee, client keeps 100% of what is paid.
- Up to (5) Kinum collection demands directing customer/guarantor to pay the client directly.
- Accounts that remain unpaid can be moved over to more intense collections.
Step 3 Contingency Collections Service
- Contingency fee only on money collected whether paid to Kinum or client.
- Kinum mails the guarantor/customer a letter stating Kinum has legally taken over the account and all communications and payments must be made directly to Kinum.
- Kinum pays the client their portion monthly of what was collected the previous month.
- If the guarantor/customer pays the client directly, the client owes Kinum their portion.
- Kinum emails the clients monthly that their Statement is ready to view on the Online Client Portal, which itemizes all payments the previous month and if the payment was made to Kinum or the client.
How Kinum-Athena Integration works
- Automated Transfer of Delinquent Accounts: AthenaHealth’s system allows for the automatic transfer of unpaid medical bills to a collection agency. This integration means you won’t have to re-enter patient information into the collection agency’s portal, simplifying the process significantly. The transfer of accounts can be automated according to your preferences, ensuring that you maintain control over which accounts are sent for collections.
- Improved Recovery Rates: By using a collection agency that integrates with AthenaHealth, medical practices can experience higher recovery rates. This is attributed to more efficient collection processes and the use of diplomatic collection approaches, which aim to preserve the doctor-patient relationship while effectively recovering debts.
- Streamlined Setup Process: The setup for this integration typically takes about 15 minutes. It involves granting consent for the transfer of accounts from AthenaHealth to the collection agency and establishing your preferred rules for account transfers.
- Real-Time Updates and Reporting: Payments and account statuses are updated daily. This ensures that you have the latest information on the collection process, and all transactions are securely posted back to your AthenaHealth account.
- Cost-Effectiveness and Flexibility: Kinum’s offer responsive and cost-effective collection services with improved collection rates and low complaint rates from patients. Their integration with AthenaHealth allows for easy transfer of past due accounts and offers a range of services including collection letters and calls, with contingency fees for collection calls.
- Customization and Control: You can customize the setup to suit your practice’s needs, including deciding when to use collection letters versus more intensive collection calls. The process is designed to fit seamlessly with your existing workflows in AthenaHealth.
- Compliance and Security: Our collection service is compliant with relevant regulations like FDCPA, TCPA, GLBA, and HIPAA, ensuring the privacy and security of patient data.
- Support for Multiple Languages: Services are available in both English and Spanish, catering to a diverse patient base.
For further details on specific collection agencies that integrate with AthenaHealth and their offerings, you may want to visit their respective websites or contact them directly for more personalized information.
Kinum Reviews from Athena Marketplace:
101-250 Practices are currently using this product across the following Specialties
Posted on 6 November 2021
We are very happy with Kimun, customer service is fantastic, and Todd Hines is easily available. We could not be happier with collections, it integrates with Athena, and portal is easy to use.
Posted on 5 November 2020
I have been working with Kinum for a few years and they are wonderful! I have had the same account rep Todd the entire time and he knows me by name and asks about my family. They work so hard for my account. As soon as they get the file the patient has been called and they are very professional, yet firm and we are now collecting almost 43% of accounts turned in. It used to be only like 20% with our agency so I am beyond thrilled with Kinum. Kinum’s portal is so user friendly and if a patient makes a payment to our office, I can log right into Kinum and check it paid. I hope that Athena can continue to make improvements on how Kinum’s checks are posted within the Athena system. Athena has been to blame for a few BIG mistakes on our patient accounts and KINUM helped me make it right to our patients, not Athena. I feel like I have true relationship with them and highly recommend them to anyone!