One excellent way to assess a collection agency is by examining its collection results. CA-USA has consistently achieved a superior recovery rate on accounts assigned directly to them, even those where other agencies failed to recover unpaid bills. It’s not uncommon for clients to close their accounts with previous collection agencies and re-assign them to CA-USA.
CASE STUDY
A large orthopedic hospital in Illinois, which we’ll refer to as MPO Inc. to maintain confidentiality, had over $5 million in outstanding patient bills. Much of this debt was assigned to a large national collection agency that consistently delivered substandard results and provided minimal support for concerns about low recovery rates and patient complaints.
A CA-USA representative reached out to MPO Inc. and explained our services. After a careful analysis of our HIPAA compliance, medical collections experience, and positive reviews, MPO Inc. decided to hire us.
Here are their collection results with CA-USA:
| This client has 3 client numbers. Details are below for each. AFTER GETTING INFERIOR RESULTS FROM THEIR PREVIOUS COLLECTION AGENCY, THOSE ACCOUNTS WERE TRANSFERRED TO US Average Age of Accounts 1,258 days past due # of Accounts Assigned 2,400 $ Assigned $1,250,000 Recovery Rate 23%
NORMAL PRACTICE ACCOUNTS Average Age of Accounts 692 days past due # of Accounts Assigned 6,600 $ Assigned $4,000,000 Recovery Rate 34% FIRST ROUND OF ACCOUNTS WE HAVE ONLY HAD FOR 45 DAYS (ASSIGNED TO STEP 3) Average Age of Accounts 427 days past due # of Accounts Assigned 681 $ Assigned $750,000 Recovery Rate In the first 45 days we have collected $70,000 |
- 23% additional recovery on accounts which were not collected by their previous collection agency.
- Normal accounts have so far seen a collection of 34% and continues to go up.
- Accounts that were relative newer, $70,000 was collected in first 45 days !!
These results are not final, the recovery numbers are continuing to go up everyday as our medical debt collectors continue to work on accounts. Moreover, entire recovery was done in a manner keeping in mind to protect their reputation.
Discuss your collection requirements with CA-USA? Contact us
Here are is a brief overview of our services.
CA-USA has over 17 years of experience in medical debt collections, with a management team boasting over 30 years in the industry. We serve over a thousand healthcare clients nationwide, offering fixed-fee and contingency-fee services in all 50 states and Puerto Rico, including first and third-party collections.