When utility companies seek a collection agency, they look for one that can effectively manage debt recovery while upholding customer relationships and legal standards. Kinum offers products tailored to the need to utility companies like electricity, water, gas and cable. Our service is “use as needed, no commitment“. Over 1300 Google reviews averaging 4.8 out of 5.
Kinum Collection Agency positions itself as a comprehensive solution in this regard, addressing the top 20 needs of utility companies as follows:
- Data Security: We understand your concern when sharing your customer data with an external vendor. Kinum employs robust data security measures, ensuring the protection of sensitive customer information and compliance with data protection laws, a cornerstone in their operations. Kinum has consistently passed SSAE 18 SOC 1 Type 2 data security compliance.
- Bulk Account Submission Capabilities: Recognizing the high volume of accounts utility companies handle, Kinum supports efficient bulk account submissions, like through Excel files, simplifying the process of account transfer.
- Low-Cost Products: Select between the Low cost Flat-Fee service (debtor pays directly to you), or the traditional Contingency service. Kinum presents an attractive solution for utility companies focused on managing expenses without compromising on debt collection efficacy.
- Nationwide Presence: With a nationwide network, Kinum is capable of pursuing debts across state lines, ensuring continuity and effectiveness in collection efforts regardless of debtor relocation.
- Skip Tracing to Find Debtor’s Latest Address: Kinum utilizes advanced skip tracing tools to locate debtors who have moved, maintaining contact and improving collection success rates. We also do free bankruptcy screening and litigious defaulter check on every account submitted for collections.
- Ethical Practices and Social Responsibility: Upholding ethical practices, Kinum respects the rights and circumstances of debtors, aligning with the social responsibility goals of utility companies.
- Flexible Payment Plans: Kinum provides flexible payment options for debtors like offering installments to pay off the debt, enhancing the likelihood of debt recovery by accommodating various financial situations.
- Easy-to-Use Portal and Access to Online Collection Reports: They offer a user-friendly online portal for real-time collection reports and account status, ensuring efficient monitoring and management. We also provide your staff training over Zoom and short PDF tutorials for an error free usage of our services.
- Option to Report to Credit Bureaus: Kinum gives utility companies the option to report non-paying debtors to credit bureaus, serving as a deterrent for delinquency.
- Use of Technology in Identifying Likely Payers: Leveraging experience and technology, Kinum analyzes customer data to prioritize accounts with higher likelihoods of payment, enhancing efficiency in settling accounts.
- Brand Protection and Ethical Collection Practices: Kinum focuses on ethical collection practices, protecting the utility company’s brand and maintaining healthy customer relationships.
- Industry Experience: With significant experience in the utility sector, Kinum understands the unique challenges and regulatory requirements of this industry. We are serving numerous utility companies nationwide. References available upon request.
- Compliance with Laws and Regulations: Adhering to laws like the FDCPA, GLBA and TCPA, Kinum maintains ethical standards and avoids legal issues in its collections.
- Customer Service Approach: Kinum’s collection approach balances firmness with respect, aligning with utility companies’ goals to retain customers while managing debts.
- Success Rate and Recovery Methods: Demonstrating a high success rate in debt recovery, Kinum employs effective methods like calls, letters, or legal actions tailored to the utility industry.
- Technological Capabilities: Kinum uses modern technology for efficient account management, data security, and communication, streamlining collection efforts and reporting.
- Online Reviews: The agency has built a positive reputation in the industry, backed by favorable reviews from clients, indicating reliability and effectiveness.
- Transparent Reporting and Communication: Kinum offers regular and transparent reporting on collection activities, crucial for utility companies to monitor performance and make informed decisions.
- Cost and Fee Structure: Their clear fee structure, including options like flat fees or percentages of collected amounts, aids utility companies in effective budgeting.
- Flexibility and Customization: Kinum’s services are customizable to meet specific needs and policies of utility companies, offering a versatile approach to debt collection.
In summary, Kinum Collection Agency presents a well-rounded service portfolio, meeting the diverse and specific needs of utility companies in the realm of debt collection and customer relationship management.
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